CannabiGold’s unique selling point is not its oil, however, but its method of application. A common customer issue is droppers leaking because, when the highly viscous oil gets in the rim of a conventional dropper, it is not easy to close the bottle tightly anymore. By listening to their customers and conducting research and testing in their state-of-the-art facilities, the R&D team at CannabiGold developed a precise dropper technology that would allow 10g of CBD oil to be delivered in 400 micro drops, one at a time.
Customer Service: There are multiple ways to get in touch with customer service, and Pure Hemp Botanicals’ customer service representatives are both quick to respond and forthcoming with information. On the down side, free shipping kicks in at $100 — otherwise it’s a pricey $9.99 flat rate. And you can return products, but only if they’re unopened.
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Customer Service: We’ve always received fast, informative responses to our queries about products and practices, but there are definitely customers out there who have not. A quick perusal of reviews shows customers who had issues with unaddressed orders. It’s hard to know exactly what the problem is in these situations, but the company’s strict return policy (seven days for unopened products only) probably doesn’t help. It should be noted that the company has a solid base of very satisfied customers as well.